JourneySpark Consulting

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#374: Customer Lifetime Value and Journey Orchestration with Matthew Egol, JourneySpark Consulting

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What is the Movable Middle and how to use it?

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CX is an Iterative Journey! Here is why...

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In Marketing, The Movable Middle has different RESPONSIVENESS to Messaging

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What is The employee CX Intersection?

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Targeting the Movable Middle

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Do you understand what YOUR customer emotionally thinks about themselves?

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Implementing Cost Saving Tools to Increase Capabilities

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Business is a Dance and here is WHY!

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What is Propensity? How is it involved in the customer journey?

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Are you viewing experiences from a consumer first POV?

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Onboarding your surveys to create segments linked to your Movable Middle

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Want to create a workplace where innovation thrives and collaboration is second nature?

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Showing love to your Movable Middle

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How to enhance REAL-TIME decision making!

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READ YOUR REVIEWS! The 3 Star review tells YOU what to do to be a 5 Star!

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Here's how driving EMPLOYEE engagement can organically ACCELERATE your CX value!

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To ENGAGE the RIGHT TEAM... is all about creating BALANCE.

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The hero’s journey for your CX story

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Use AI to strengthen journey analytics

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CX is probably the BEST performing Marketing Strategy for YOUR business.

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How Do you Flip the Interview?

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Jobs to be Done!

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Building actionable personas